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ALL RETURNS MUST COMPLY WITH THE FOLLOWING CRITERIA

  • Product must have been purchased via SutureCenter within the past 120 days.
  • Product must be in resalable condition; absent any marks, stickers, labels or damage which were not the responsibility of the distributor or manufacturer.
  • Product must be in the manufacturer’s original packaging and outer shipping carton, including the manufacturer’s corrugated box.
  • Product must have a minimum of 18 months of remaining expiration dating as indicated by the date printed on the product.
  • Custom products, special order products, manufacturer direct or drop ship only products, discontinued products and Proceed Mesh are not eligible for return.
  • SutureCenter will notify the customer if any products are not eligible for credit after inspecting the products and will, upon request, return the ineligible product to the customer.
  • Returns will be valued for credit at the net purchase price of the products at the time of last purchase via SutureCenter, less an 11% restocking fee. The corresponding credit will be applied to the customer’s account, as long as the customer’s account is in good standing.
  • The total value of returns within a calendar year must be less than 5% of the customer’s total annual purchases via SutureCenter.
  • SutureCenter’s Return Goods Criteria generally reflect the return goods policies of our distributor and manufacturers. If/when those partners amend their return goods policies as they apply to SutureCenter, we reserve the right to amend our criteria. We will notify the customer of any changes and related effective dates.

To execute a Restocking, please email, Admin@SutureCenter.com, to get a form to include with your return.